Last updated: August 22, 2026
Welcome to Pas Naturels. These General Terms and Conditions of Sale, also referred to as "Terms," govern the use of our website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
1. Seller Information
This website is operated by:
Trade name: Pas Naturels
Registered address: 8 Avenue de Cesaart, Résidence Chantereyne, Bâtiment Surcouf, Appartement 14, France
Email: pasnaturels@pasnaturels.com
Phone: +33 7 55 66 71 56
Intracommunity VAT number: FR26104076575
In these Terms, "we," "our," and "us" refer to Pas Naturels.
2. Scope of These Terms
These Terms apply to all purchases of footwear and shoe-related items offered by Pas Naturels on our online store.
They govern the contractual relationship between Pas Naturels and customers, particularly regarding product information, pricing, orders, payments, delivery, returns, refunds, warranties, and other rights and obligations related to purchases made on our online store.
The Terms applicable to an order are those available on our website at the time the customer places their order.
We reserve the right to update or modify these Terms as necessary. Any modification will only apply to orders placed after the updated Terms come into effect.
3. Products
We make all reasonable efforts to provide accurate descriptions, photographs, sizes, colors, materials, and other information regarding our products.
However, product colors and appearance may vary slightly depending on the customer's screen, device, lighting conditions, or manufacturing variations.
It is the customer's responsibility to check the product description and select the appropriate size before placing an order. Where a size guide is available, we recommend that the customer consult it.
Minor variations that do not affect the essential characteristics, quality, or normal use of the product do not constitute a defect.
4. Pricing
All prices displayed on our website are in euros (€) and include applicable taxes, unless otherwise indicated.
Delivery fees, where applicable, are displayed separately before the customer confirms the order.
We reserve the right to change our prices at any time. However, products will be billed at the price displayed at the time of order confirmation.
In the event of a manifest pricing error or technical error, we may contact the customer to correct the order or cancel it and issue a full refund.
5. Orders
Customers can place orders on our website by selecting the desired products, their size, quantity, color, and other available options.
Before submitting an order, the customer will have the opportunity to review it and correct any errors.
An order becomes firm when the customer confirms their purchase and payment is successfully authorized.
After placing an order, the customer will receive a confirmation email.
We reserve the right to refuse or cancel an order, particularly in cases of product unavailability, payment failure, suspected fraud, incorrect customer information, manifest pricing error, misuse of our website, or when the execution of the order would violate applicable law.
If we cancel an order after receiving payment, the amount paid will be refunded.
6. Payment
Available payment methods are displayed during the order process.
Customers agree to provide accurate and complete billing and payment information.
Payment must be made before the order is shipped, unless another payment method is expressly offered.
Payment transactions may be processed by third-party payment service providers. We do not directly store full credit card information when payments are securely processed by these providers.
7. Delivery
We deliver to the destinations indicated in our Shipping Policy.
Estimated delivery times, shipping costs, available destinations, and other delivery conditions are detailed in our Shipping Policy, available at the following address:
Shipping Policy: https://pasnaturels.com/pages/politique-d-expedition
Delivery times start from the date of order shipment, unless otherwise indicated.
While we make reasonable efforts to deliver orders within the stated times, delays may occasionally occur due to circumstances beyond our control.
Customers must provide complete and accurate delivery information. We are not responsible for delays caused by incorrect or incomplete addresses provided by the customer.
If an order cannot be delivered within the agreed timeframe or within the legally applicable timeframe, the customer retains all rights granted to them by French consumer law.
8. Transfer of Risk
The risk of loss or damage to products is generally transferred to the customer when the customer, or a third party designated by them other than the carrier, physically takes possession of the products.
When the customer chooses a carrier themselves that was not offered by us, the transfer of risk may occur in accordance with the applicable provisions of French law.
9. Right of Withdrawal
Consumers purchasing products online generally have a legal right of withdrawal of 14 calendar days, without having to provide a reason.
For the purchase of goods, the withdrawal period normally begins on the day the customer, or a third party designated by them other than the carrier, receives the product.
To exercise their right of withdrawal, the customer must clearly inform us of their decision to withdraw before the expiration of the 14-day period.
Withdrawal requests can be sent to:
Email: pasnaturels@pasnaturels.com
Address: 8 Avenue de Cesaart, Résidence Chantereyne, Bâtiment Surcouf, Appartement 14, France
Customers may use a withdrawal form when made available, but its use is not mandatory as long as another clear statement of withdrawal is submitted.
10. Returns After Withdrawal
After informing us of their decision to withdraw, the customer must return the products within the timeframe provided by applicable French law.
The customer may examine and try on the products to the extent reasonably necessary to determine their nature, characteristics, size, fit, and functionality, in a manner similar to what would normally be allowed in a physical store.
The customer may be held liable for any diminished value of a product resulting from handling beyond what is reasonably necessary to examine it.
We recommend that products be tried on indoors, on a clean surface, and returned with all accessories, tags, and original packaging where reasonably possible.
Unless otherwise indicated by us, the direct costs of return are borne by the customer when properly informed before purchase.
11. Refunds
When a legal right of withdrawal is validly exercised, we will refund payments received in accordance with applicable French consumer law, including standard delivery costs where required by law.
Additional costs resulting from the customer's choice of a delivery method more expensive than our standard delivery option may not be refunded.
Refunds are normally made using the same payment method as that used for the initial transaction, unless expressly agreed otherwise.
Where allowed by law, we may defer the refund until we have received the returned products or until the customer provides proof of their shipment, whichever occurs first.
12. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain products where an exception is provided by law.
This may notably concern, where applicable, products manufactured according to customer specifications or clearly personalized.
Any applicable exception will be clearly communicated before the customer finalizes their purchase.
13. Voluntary Return Policy
If we offer a return period longer than the legal withdrawal period of 14 days, any additional period constitutes a voluntary commercial benefit and may be subject to additional conditions.
These conditions may require that products be unworn, unused, undamaged, and returned with their original packaging, accessories, and tags.
This voluntary policy does not affect the customer's legal rights.
14. Defective or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, they must contact us as soon as possible at pasnaturels@pasnaturels.com.
The customer must provide their order number, a description of the problem, and, where useful, photographs of the product.
This section does not limit or replace any legal consumer rights.
15. Product Care and Normal Wear and Tear
Products may naturally show wear and tear depending on their frequency of use, conditions of use, weather, storage, maintenance, and materials used.
Damage resulting solely from normal wear and tear, misuse, improper maintenance, accidental damage, or use contrary to product instructions may not be considered a product defect.
16. Promotions and Discount Codes
We may occasionally offer promotions, special offers, or discount codes.
Unless otherwise indicated, discount codes cannot be exchanged for cash, may be subject to an expiration date, may exclude certain products, and may not be combined with other promotional offers.
The specific conditions communicated with each promotion apply.
17. Gift Cards
When gift cards are offered, their validity period and terms of use are displayed at the time of purchase.
Gift cards normally cannot be exchanged for cash, unless required by law.
18. Intellectual Property
All content on the website, including our logos, branding, product descriptions, graphics, photographs, videos, designs, texts, and other elements, is protected by applicable intellectual property laws where relevant.
Users are not authorized to reproduce, copy, distribute, modify, publish, commercially exploit, or otherwise use our protected content without prior written authorization, except where permitted by law.
19. Acceptable Use of the Website
Customers must not use our website for illegal or fraudulent purposes, disrupt the operation or security of the site, transmit malicious software, access systems or accounts without authorization, illegally collect personal information, or infringe upon our rights or those of third parties.
We may restrict access to the website when necessary to protect our customers, systems, or legal rights.
20. Personal Data
Personal data collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable French legislation.
Please consult our Privacy Policy for information regarding how we collect, use, store, and protect personal data, as well as the rights available to customers.
For any questions regarding personal data, customers can contact us at pasnaturels@pasnaturels.com.
21. Liability
We are responsible for the performance of our contractual obligations in accordance with applicable legislation.
No provision of these Terms is intended to exclude or limit liability or consumer rights when such exclusion or limitation is prohibited by French or European law.
To the extent permitted by law, we will not be liable for losses resulting solely from circumstances reasonably beyond our control.
22. Customer Service and Complaints
For any questions, complaints, return requests, or after-sales assistance, customers can contact us using the following details:
Company: Pas Naturels
Email: pasnaturels@pasnaturels.com
Phone: 07 55 66 71 56
Postal address: 8 Avenue de Cesaart, Résidence Chantereyne, Bâtiment Surcouf, Appartement 14, France
We will make reasonable efforts to resolve complaints amicably and within a reasonable timeframe.
23. Governing Law
These Terms and the contracts concluded through our website are governed by French law, subject to mandatory consumer protection provisions that may apply to customers residing in another country.
No provision of these Terms deprives consumers of the mandatory legal protections they benefit from under applicable law.
24. Disputes
We encourage customers to first contact our customer service at pasnaturels@pasnaturels.com so that we can attempt to resolve any dispute amicably.
If no amicable resolution can be found, the customer may exercise any available remedy before a competent court in accordance with applicable legislation.
25. Severability
If any provision of these Terms is declared invalid, illegal, or unenforceable, the other provisions will continue to apply to the fullest extent permitted by law.
26. Contact Information
For any questions regarding these General Terms and Conditions of Sale, please contact us:
Pas Naturels
Address: 8 Avenue de Cesaart, Résidence Chantereyne, Bâtiment Surcouf, Appartement 14, France
Email: pasnaturels@pasnaturels.com
Phone: +33 7 55 66 71 56
Intracommunity VAT number: FR26104076575